Crucial Conversations

“Livro em bom estado, com pontos de oxidação no corte, desgastes nas bordas e quinas, alguns pontos de oxidação no interior da capa e contracapa e primeiras e últimas páginas, miolo perfeito. 23 x 15 cm, 235 pág, brochura. he first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasive”