Título: Dealing with Difficult People (HBR Emotional Intelligence Series)
Autor: Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
Sinopse: Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Contexto da obra
Como livro em inglês, esta obra costuma ganhar também uma camada própria de interesse editorial e linguístico. “Dealing with Difficult People (HBR Emotional Intelligence Series)”, de Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo, publicado pela editora Harvard Business Review Press, em 2018 e com 160 páginas, integra a categoria Livros em Inglês. Por isso, o interesse da obra tende a se ampliar quando o leitor considera também a relação com a língua em que ela circula.
Editora: Harvard Business Review Press
Páginas: 160
Ano: 2018-05-08
Edição:
Linguagem: en
ISBN: 1633696081
ISBN13: 9781633696082
Sobre a editora
Os livros da editora Harvard Business Review Press oferecem uma leitura focada em gestão, liderança, inovação e estratégias empresariais, com textos que combinam clareza e aplicabilidade prática. As obras costumam apresentar estudos de caso reais, relatos de experiências profissionais e frameworks que ajudam a entender e melhorar processos organizacionais complexos. O catálogo privilegia abordagens que conectam teoria e prática, com um tom didático e orientado para resultados, voltado a profissionais que buscam aprimorar habilidades de liderança, tomada de decisão e inovação. Há títulos que exploram tanto a dimensão pessoal do líder quanto os desafios coletivos de equipes e organizações, revelando um equilíbrio entre reflexões profundas e orientações objetivas.
