Título: It Outsourcing - Managing the Contract - a Management Guide
Autor: Van Haren Publishing
Sinopse: This title covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: Key Features: Good contract development as the foundation for contract management (especially service quality, performance measurement and communications); An appropriate governance framework; Selecting the right individuals, with appropriate authority in key roles; The appropriate use of external expert advice; Continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; Effective relationship management, with mutual respect and good communications; A collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline. Acabamento: Paperback. Peso: 150g. Dimensões: 23 x 16 x 1.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “It Outsourcing – Managing the Contract – a Management Guide”, de Van Haren Publishing, publicado pela editora Van Haren Publishing, em 2010 e com 78 páginas, integra a categoria Sistemas de Informação. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: Van Haren Publishing
Páginas: 78
Ano: 2010
Edição: 1ª EDIÇÃO
Linguagem: Inglês
ISBN:
ISBN13: 9789087536169
