Título: Itsm Process Assessment Supporting Itil
Autor: Van Haren Publishing
Sinopse: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at fundamental process assessment, it also explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Developed by CRP Henri Tudor (Public Research Centre in Luxembourg) over 7 years, this manual focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences. Acabamento: Paperback. Peso: 242g. Dimensões: 23 x 16 x 1.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “Itsm Process Assessment Supporting Itil”, de Van Haren Publishing, publicado pela editora Van Haren Publishing, em 2009 e com 217 páginas, integra a categoria Banco de Dados. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: Van Haren Publishing
Páginas: 217
Ano: 2009
Edição: 1ª EDIÇÃO
ISBN:
ISBN13: 9789087535643
