Título: Managing the ServiceNow Platform
Autor: Felix Acosta
Sinopse: Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES Master the basics of ServiceNow administration and its features. Create and customize ServiceNow to meet the unique needs of your organization. Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN Learn how to manage users, groups, access, settings, and integrations. Create and configure forms, workflows, business rules, and more. Integrate ServiceNow with other systems to streamline workflows and automate tasks. Learn how to import, export, and protect your ServiceNow data. Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources
Contexto da obra
Quando a classificação é mais ampla, o contexto do livro costuma depender ainda mais de autoria, tema e edição. “Managing the ServiceNow Platform”, de Felix Acosta, publicado pela editora BPB Publications, em 2023 e com 372 páginas, integra a categoria Livros Variados. Por isso, autoria, edição e tema acabam tendo ainda mais peso na forma de apresentar o livro.
Editora: BPB Publications
Páginas: 372
Ano: 2023
Edição:
Linguagem: eng
ISBN: 9355519389
ISBN13: 9789355519382
Sobre a editora
Os livros da editora BPB Publications oferecem uma imersão em temas técnicos e práticos ligados à tecnologia da informação e programação. A experiência de leitura costuma ser direta, com explicações passo a passo e exemplos aplicados que facilitam o aprendizado de conceitos complexos, como linguagens de programação, segurança em nuvem e orquestração de containers. O catálogo indica uma preferência por materiais didáticos que equilibram teoria e prática, com foco em desenvolvimento de habilidades para o mercado de trabalho em TI. Além disso, há obras que exploram desde fundamentos básicos até tópicos avançados, sempre com linguagem acessível e orientada para resultados concretos.
