Título: The Employee Experience Advantage
Autor: Jacob Morgan
Sinopse: Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Acabamento: Hardcover. Peso: 500g. Dimensões: 23 x 16 x 3.3.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “The Employee Experience Advantage”, de Jacob Morgan, publicado pela editora John Wiley, em 2017 e com 304 páginas, integra a categoria Liderança. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: John Wiley
Páginas: 304
Ano: 2017
Edição: 1ª EDIÇÃO
Linguagem: Inglês
ISBN:
ISBN13: 9781119321620
Sobre a editora
Os livros da editora JOHN WILEY costumam apresentar um perfil técnico e prático, com foco em guias detalhados, manuais e análises aplicadas a áreas como segurança de sistemas, engenharia de confiabilidade e metodologias de gestão. A experiência de leitura é marcada por textos que combinam explicações precisas com exemplos ilustrativos, favorecendo a compreensão clara de processos complexos. Há também uma presença significativa de obras que abordam temas de psicologia clínica e desenvolvimento humano, com linguagem acessível e orientações para aplicação prática em contextos terapêuticos. Além disso, o catálogo inclui guias de viagem atualizados anualmente, que destacam roteiros, dicas locais e avaliações detalhadas, com um tom opinativo e direto. Essa variedade indica um equilíbrio entre obras mais narrativas e outras mais informativas, sempre com atenção à clareza e utilidade para o leitor.
