Título: Crucial Confrontations - Tools for Resolving Broken Promises, Violated Expectations, and Bad Behav.
Autor: Kerry Patterson
Sinopse: The authors of the New York Times bestseller 'Crucial Conversations' show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Acabamento: Paperback. Peso: 317g. Dimensões: 23 x 16 x 1.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “Crucial Confrontations – Tools for Resolving Broken Promises, Violated Expectations, and Bad Behav.”, de Kerry Patterson, publicado pela editora Mcgraw-Hill Humanities *, em 2004 e com 284 páginas, integra a categoria Administração Geral. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: Mcgraw-Hill Humanities *
Páginas: 284
Ano: 2004
Edição: 1ª EDIÇÃO
Linguagem: Inglês
ISBN:
ISBN13: 9780071446525
