Título: Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It
Autor: Michael Hinshaw, Diane Magers
Sinopse: Experience Rules! is a game-changing guide on experience management by industry pioneers Michael Hinshaw and Diane Magers. You’ll discover the transformative power of the Experience Operating System (XOS), an innovative framework for brands looking to better leverage customer and employee experiences as a significant competitive edge.
Offering a clear, practical roadmap, the book empowers experience leaders and executives to deliver transformative change within their organizations. Hinshaw and Magers combine their expertise strategies and tools for creating consistently exceptional customer and employee experience.
Whether you’re an industry veteran or a novice to experience management, Experience Rules! is a catalyst for unlocking the potential of customer-centricity, and an invaluable companion for future-proofing your brand.
Contexto da obra
Como livro em inglês, esta obra costuma ganhar também uma camada própria de interesse editorial e linguístico. “Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It”, de Michael Hinshaw, Diane Magers, publicado pela editora Manuscripts LLC, em 2024 e com 300 páginas, integra a categoria Livros em Inglês. Por isso, o interesse da obra tende a se ampliar quando o leitor considera também a relação com a língua em que ela circula.
Editora: Manuscripts LLC
Páginas: 300
Ano: 2024-02-28
Edição:
Linguagem: en
ISBN: 9798889265566
ISBN13: 9798889265566
