Título: It Service Management Based on Itil 2011 Edition
Autor: Van Haren Publishing
Sinopse: In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. Acabamento: Paperback. Peso: 389g. Dimensões: 23 x 16 x 1.5.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “It Service Management Based on Itil 2011 Edition”, de Van Haren Publishing, publicado pela editora Van Haren Publishing, em 2014 e com 348 páginas, integra a categoria Sistemas de Informação. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: Van Haren Publishing
Páginas: 348
Ano: 2014
Edição: 1ª EDIÇÃO
Linguagem: Inglês
ISBN:
ISBN13: 9789401800174
