Título: Foundations of Itil V3
Autor: Jan Van Bon
Sinopse: 'Foundations of IT Service Management based on ITIL' has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Acabamento: Paperback. Peso: 391g.
Contexto da obra
Dentro do catálogo, este livro pode ser situado a partir do tema, da autoria e da proposta editorial. “Foundations of Itil V3”, de Jan Van Bon, publicado pela editora Van Haren Publishing, em 2007 e com 350 páginas, integra a categoria Sistemas de Informação. Esse enquadramento pode tornar mais clara a proposta do livro e o tipo de interesse que ele costuma despertar.
Editora: Van Haren Publishing
Páginas: 350
Ano: 2007
Edição:
ISBN:
ISBN13: 9789087530570
